This is a temporary fix and the additional options below should also be pursued. If you experience the symptoms of an account lockout, take one of the following courses of action ( only reset your password as a last resort): When you reset your password, your account is not unlocked automatically, so your new password will not work either. If you are certain you are entering the correct password but still receiving these messages, DO NOT RESET YOUR PASSWORD as this can exacerbate the issue. The referenced account is currently locked out and may not be logged on to Type the correct user ID and password, and try again You may still be able to log into some services, but for others, you may receive messages like:
Under some circumstances, you may receive incorrect password messages (despite entering the correct username and password) if your account is in a “locked” state.
