It would be great if someone could figure this out for us. Then I added more ram just to see and of course it didn't help even though I did need more memory anyway. Their tech support is great although I would much rather have the game instead of free credits for more games that don't work. I purchased at least a half dozen games with problems and now I go right to the trial period first to see if it works which usually it doesn't. Two games I get sound and no picture but I keep clicking on the screen and the dock and then it magically appears. There are a number of their games that won't work. This isn't the first time this has happened either. Just this morning I tried the new one that came out.Sherlock Holmes and I can't even get to the free trial period. Its the same thing, when I click on certain items in the game, it won't work and so I can not go on to the next level. I have been having nothing but problems lately.
